Returns

Returns & Refund Policy

At Tiny Parcel, each gift box is thoughtfully curated to create a meaningful and luxurious experience. Many of our pieces are personalised or made to order, so please read our policy carefully before purchasing.

Returns

We accept returns on eligible items within 14 days of delivery.

To qualify for a return:

The gift box must be unused and in its original condition

All items inside must be unworn and unopened

The full set must be returned (we do not accept partial returns)

Non-Returnable Items

Due to hygiene and the bespoke nature of our products, we cannot accept returns on:

Any gift box containing worn jewellery

Earrings (for hygiene reasons), unless faulty

Personalised or engraved items (including gift boxes, jewellery, or inserts)

Custom or made-to-order gift sets

If any item within the box has been used or worn, the entire gift box becomes non-refundable.

Faulty or Damaged Items

If your order arrives damaged or faulty, please contact us within 48 hours of delivery with clear photos.

We will happily offer:

A replacement, or full refund where appropriate.

Return Shipping

Customers are responsible for return postage costs

Items must be returned using a tracked service

We cannot be held responsible for items lost in transit

Refunds

Once your return has been received and inspected:

Approved refunds will be processed within 5–7 working days

Refunds will be issued to your original payment method.

Important Note

As many of our gift boxes are personalised and created with care, we kindly ask that you double-check all customisation details before placing your order.

Contact

For any queries, please contact us at:

hello@tinyparcel.co.uk